Long delay
Reached your final destination three hours or more late? The cause, route and operating airline matter.
JETNIFY × AIRHELP • PASSENGER RIGHTS
Flight delayed or cancelled? Make your next step count.
A disrupted flight can cost you more than time. Check whether you could be entitled to up to €600 per passenger, with specialist claim support from AirHelp.
Eligibility depends on your flight and circumstances. Amounts shown are before any AirHelp fees.
✓ Check flights booked anywhere✓ No upfront service fee✓ Claims handled by AirHelp
YOUR RIGHTS, EXPLAINED
A difficult journey deserves a clear answer.
Whether you booked with Jetnify, another travel agency or directly with an airline, you can check a disrupted flight. Jetnify connects you with AirHelp; AirHelp assesses eligibility and, if you engage its service, handles your claim under its terms.
Cancelled flight
Short-notice cancellation can qualify, depending on the notice given and the alternative journey offered.
Denied boarding
If you were involuntarily denied boarding despite meeting the travel requirements, compensation may be due.
WHAT COULD YOU BE ENTITLED TO?
Up to €600 per passenger
€250Flights up to 1,500 km
€400Longer EU flights and other flights of 1,500–3,500 km
€600Other flights over 3,500 km
Indicative EU compensation bands, not a guaranteed payout. Reductions and exclusions may apply; the amount depends on distance, arrival delay and the circumstances. AirHelp checks your individual flight.
A SIMPLE START
From flight disruption to a claim check
Enter your flight details
Continue to AirHelp using the button on this page. Have your flight date, airports and flight number ready.
Review the result and terms
AirHelp checks the available information. Review the applicable fees, privacy information and service agreement before proceeding.
Let AirHelp handle the claim
If you engage AirHelp, its team handles the claim and requests any supporting documents it needs. Updates come directly from AirHelp.
FLIGHT COMPENSATION GUIDE
What passengers should know before starting
Which flights can be checked?
The route and operating carrier determine which passenger-rights rules apply. EU protection generally covers departures from the EU and arrivals into the EU operated by an EU airline. Other regimes can apply to other journeys. A ticket purchased in Bulgaria is not, by itself, proof that EU compensation rules cover the flight.
Delay, cancellation and missed connections
A departure delay and a late arrival are not the same thing. For compensation, the time you reach your final destination can be decisive. If a connection was missed, keep the full itinerary so the journey can be assessed together. Separate tickets may be treated differently.
When compensation may not be payable
Not every disruption creates a right to a cash payment. Exceptional events outside an airline’s control can affect eligibility, and cancellation notice or a suitable replacement flight can change the result. AirHelp reviews the facts rather than promising compensation from the delay length alone.
Compensation, refunds and assistance are different
A ticket refund, rerouting, meals or hotel accommodation are separate questions from fixed flight compensation. Keep receipts for reasonable disruption expenses and ask the airline about immediate assistance. The claim check does not replace urgent help at the airport.
What documents should I keep?
Save your booking confirmation, boarding pass if available, flight number, travel date and messages from the airline. Note when you actually arrived and keep relevant receipts. Upload documents only through AirHelp’s claim process when requested; do not publish passport or payment details.
Do I have to use a claims company?
No. You can approach the airline directly. AirHelp is an optional paid service for passengers who want specialist help. Compare its terms and fees with handling the claim yourself before deciding.
How much does AirHelp charge?
Checking your flight starts without an upfront service fee. Under AirHelp’s standard no-win, no-fee model, a success fee is deducted if compensation is recovered. Its published standard fee is 35%, including VAT; additional legal-action fees may apply where specified in its terms. The current fee schedule and the agreement shown by AirHelp govern your claim.
BEFORE YOU CONTINUE
Your questions, answered
Can I claim if I did not book with Jetnify?
Yes. You can check a flight booked elsewhere. Your rights depend on the journey and disruption, not on where you found this page.
How will AirHelp contact me?
AirHelp uses the contact details you provide during its claim process. Check your email, including spam, for requests for documents and progress updates.
Will I definitely receive €600?
No. €600 is the highest indicative band shown here, before fees. Some flights qualify for a lower amount and others do not qualify at all.
How long does a claim take?
There is no fixed completion time. It depends on the airline’s response, the evidence and whether further action is needed. AirHelp will provide updates about your case.
Who receives my personal details?
The buttons take you to AirHelp, where you enter your details directly. This landing page does not collect your flight documents or submit a claim on your behalf.
Does Jetnify handle the legal claim?
No. Jetnify provides information and a referral. AirHelp assesses and handles the claim if you appoint it. Its service terms and privacy policy apply.
Your flight is over. Your options may not be.
Start with a check of your flight and decide what to do next.
Partner disclosure: Jetnify may receive a referral commission from AirHelp for eligible successful referrals. AirHelp provides the claim service. Compensation is not guaranteed.
Useful official information: EU air passenger rights · AirHelp fees
